Chatwoot

What it is

Chatwoot is an AI-powered, open-source customer support platform. Self-host on your infrastructure or use our cloud to manage conversations across live chat, email, WhatsApp, Instagram, Facebook, and more. Built-in AI assistant helps agents respond faster. A modern, privacy-focus

What to verify before adopting

• Confirm current pricing, usage limits, supported regions, and contract terms on the official website.
• Test integrations, export paths, access controls, and failure recovery with low-risk data first.
• Review privacy, data retention, security, and compliance requirements for your market.
• Keep a migration or rollback plan before making the product part of a critical workflow.